Privacy Policy | Comfy Tours

Personal Information: Name, email address, phone number, and pickup address (if provided during booking).
Booking Details: Tour name, date, participants, and special requests (e.g., allergies, medical conditions).
Device & Usage Data: IP address, browser, referring URL, pages viewed, interactions.
Communication: Emails or messages sent to us via forms, email, or phone.
Payment Information: Payment and billing data are securely processed via our booking platform (e.g., Bokun) and payment provider (e.g., PayPal). We do not store your full payment details.
Transaction Metadata: We may receive limited payment-related information from PayPal (e.g., payer name, email, transaction ID, status), which is used only for verifying or managing bookings and resolving payment issues.
Verification Documents (if needed): In rare cases, we may request and temporarily retain documents like a government-issued ID or written authorization to help verify a booking or respond to payment disputes.

To confirm and manage your bookings.
To send confirmations, reminders, or updates.
To respond to inquiries and provide support.
To improve website functionality and user experience.
To send promotional offers (if opted-in).
To verify a booking or payment if necessary, and to help resolve chargebacks or fraud investigations initiated by our payment provider.

We do not sell your data. We only share it when necessary to facilitate your tour:

Tour guides and partners (e.g., transport, restaurants, accommodations).
Third-party platforms like Bokun for booking and payments.
Customer support tools for communication.
Legal authorities if required by law.
Payment providers (e.g., PayPal), only if needed to verify a transaction, respond to a chargeback, or comply with fraud prevention requirements. ⚠️

All third parties are required to handle your data securely and responsibly.

We use secure technologies such as HTTPS and encryption to protect your personal data during transmission and storage.

Booking and payment data may be securely processed through trusted third-party services like Bokun and PayPal, both of which follow industry-standard security practices.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure.

Photos or videos taken during tours may be considered personal data if you are identifiable.

We will only use such media for promotional purposes (e.g., on our website or social media) with your verbal or written consent. You may opt out at any time by informing your tour guide or contacting us.

For more information, please refer to the Photos & Media section in our Terms & Conditions.

We use cookies to:

Understand website usage and performance.
Enhance your browsing experience.
Remember your preferences and settings.

We also integrate third-party services such as Bokun and PayPal, which may use their own cookies or tracking technologies to enable secure booking and payment functionality.

You can disable cookies in your browser settings. However, some features (such as bookings or payments) may not work properly if cookies are disabled.

Access or update your data.
Request deletion of personal data.
Opt out of marketing communications.

Email your request to info@comfytours.in.

We retain data only as long as necessary for bookings, legal compliance, and customer support.

We do not knowingly collect data from children under 13. Parental consent is required if such data is submitted.

Our website may link to or integrate with third-party services such as Bokun (for booking management) and PayPal (for payment processing).

These platforms may collect or process your data as part of your booking or payment experience. We do not control their privacy policies or practices.

We recommend reviewing their privacy policies individually:

This Privacy Policy may be updated occasionally. Check the "Effective from / Last updated" for changes. Continued use of our site indicates your acceptance of updates.

For any questions about this Privacy Policy, please contact us:

Email: info@comfytours.in
Phone: +91 90194 71889